If your payment fails, please check that your card details are entered correctly, your billing address matches your card details, and your card is authorised for online payments with sufficient funds. If the issue continues, please contact your card provider or try an alternative payment method.

Unfortunately, orders cannot be changed or cancelled once placed. We work quickly to process and dispatch orders, which means amendments are not possible after checkout.

We process orders quickly, so we cannot guarantee address changes once an order has been placed. If you notice an error, please contact us as soon as possible and we’ll do our best to help before dispatch.

Novus DNA ships worldwide. Customers are responsible for ensuring that the products they order are permitted for import and use in their country. Please review our Postage & Packaging information and Terms & Conditions before placing an order.

Shipping costs are calculated at checkout and displayed clearly before payment is taken. International shipping charges vary depending on destination.

Orders are usually dispatched within 1–2 working days (excluding weekends and public holidays). Dispatch times may vary during busy periods or for international orders.

Select the one-time purchase option on the product page before adding the item to your basket.

Where available, subscription options can be selected on the product page. Subscriptions offer convenience and savings, with deliveries scheduled automatically at your chosen frequency.

You can manage or cancel your subscription by logging into your account via the Novus DNA website. If you require assistance, please contact our customer support team before your next billing date.

If you encounter technical issues, please try refreshing the page, clearing your browser cache, or using a different browser or device. If the issue continues, contact our support team with details of the problem so we can assist.