FAQ

If your question isn't answered below, feel free to email us on info@novusdna.com.

Ordering & Returns

Where does NovusDNA ship?

We currently ship worldwide. Shipping rates and delivery times vary depending on your location. You can view estimated shipping costs at checkout.

How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery times depend on your location:

  • Domestic (U.S.): 3-7 business days
  • Europe: 5-10 business days
  • International: 7-14 business days

Expedited shipping options are available at checkout.

What is your return policy?

We accept returns within 14 days of receiving your order, provided the item is unworn and in its original packaging. Custom or engraved pieces are final sale. To initiate a return, email us at info@novusdna.com.

Do you offer gift wrapping?

Your order will arrive in our fully recyclable packaging, designed to protect your products and reduce waste. We do not currently offer gift wrapping.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received tracking details within 3 business days, reach out to us at info@novusdna.com.

NovusDNA

What makes Novus DNA different from other supplement brands?

Novus DNA is built on uncompromising quality and transparency. Every formula is created with clinical research in mind, every ingredient is carefully selected for purity and performance. We focus on supplements that genuinely support longevity, not shortcuts or trends.

Are your products third party tested?

Yes. Every Novus DNA product is tested by one of the countries leading independent testing facilities here in the UK to ensure complete peace of mind. UK based testing matters to us because it guarantees strict standards, reliable oversight, and full accountability at every step. Each product is checked for purity, potency, and safety so you always know exactly what you are taking.

Why do you focus on longevity and cellular health?

Longevity is not only about adding years, it is about improving the quality of life in those years. Our formulations support energy, mood, cognition, and cellular repair pathways. Novus DNA exists to help people feel stronger, sharper, and more capable for longer.

What standards do you use when choosing ingredients?

We only use premium grade ingredients that meet strict UK and EU quality standards. Each ingredient must be bioavailable, well researched, and able to work in synergy with the rest of the formula. We avoid unnecessary fillers and choose clean, effective blends that match our mission.

Are NovusDNA products sustainable?

At NovusDNA, sustainability is a core part of our mission. We prioritise ethically sourced ingredients, responsible manufacturing, and eco-conscious packaging to minimise environmental impact. Our packaging is fully recyclable and designed to reduce waste wherever possible. We are committed to continually improving our sustainability practices while delivering the highest standard of longevity supplements.

Do you offer wholesale partnerships?

We love partnering with boutiques and retailers. If you’re interested in carrying NovusDNA, please email us at info@novusdna.com.